Privacy Policy

Effective Date: 15-04-2025

At Sankalp ElderCare Pvt Ltd, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, store, and disclose your data when you interact with our services. By using our website or availing our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process personal information to provide seamless elder care services. The types of data we collect include:

A. Personal Information

Name, age, gender
Contact details (phone, email, address)
Emergency contact details
Identity verification documents (if required)

B. Health & Medical Information

Medical history and prescriptions (shared voluntarily)
Details of ongoing treatments and healthcare needs

C. Payment & Financial Information

Transaction details for service subscriptions
Billing address and payment preferences

D. Usage Data & Technical Information

Website interaction and usage patterns
Cookies and tracking technologies (where applicable)

2. How We Use Your Information

We use your information for the following purposes:

✅ Providing Elder Care Services – To deliver personalized care, medical assistance, and emergency support.
✅ Service Improvement – To enhance our offerings based on user preferences.
✅ Billing & Payments – To process transactions securely.
✅ Communication – To send important updates, service reminders, and health-related information.
✅ Security & Compliance – To protect against fraud and comply with legal obligations.

3. How We Protect Your Information

We take data security seriously and implement industry-standard measures:

🔒 Data Encryption – Secure storage and encrypted communication to prevent unauthorized access.
🔄 Restricted Access – Only authorized personnel can access personal data.

4. Sharing & Disclosure of Information

We do not sell or rent your personal data. We may share your information only under the following circumstances:

With medical professionals (with your consent) for better healthcare support.
With payment gateways for secure transactions.
With government or legal authorities, if required under the law.

5. Your Rights & Choices

You have full control over your information:

Access & Update – Review and update your details anytime.
Opt-out of Communications – Choose to stop receiving promotional messages.
Data Deletion – Request removal of your information, subject to legal and service constraints.

6. Cookies & Tracking Technologies

We use cookies to enhance your website experience. Cookies help us analyze website traffic and improve service efficiency. You can manage cookie preferences through your browser settings.

7. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be notified via our website or email.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, reach out to us:

📞 Phone: +91 81 0031 1142

📧 Email: [email protected]

🌐 Website: www.sankalpeldercare.com

📍 Address: Flat 7/1, MIG PHASE II, BLOCK 7, GOLFGREEN, KOLKATA-700095.

We value your trust and are committed to protecting your privacy while delivering compassionate elder care.